Return Policy

We will accept returns and provide full refund under the following conditions:

  1. Purchase was made at
  2. Items are in a like-new condition.
  3. Items are returned to us within 90 days after the delivery date.
  4. Products from collaborations or from special events cannot be returned online or in the store unless they are defective or damaged.

Return Instructions

To return your product, you will need to initiate a RETURN process within 90 days.

Please enter your order number and last name, as per your order confirmation below:

Step 1: Fill in 'Order Number' and 'Last name' (as per your order confirmation)

We could not find the Order. Please try again.

Once you complete the return request, you will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder, and otherwise contact our customer service.

Step 2: Please click the link in the return instructions email to access the label, print the label out, and then stick it visibly and securely to the outside of the return packaging. Then take the package to a local post office and send it to the address on the return label.


  • Return shipping is non-refundable.
  • Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.
  • Crocs retail stores do not accept any returns of purchases made online.
  • You can return items from two (or more) different orders in the same return package (and therefore pay only once for return shipping). To ensure that we can process all the returned items correctly, please place a separate return request for EACH order, and stick ALL different return labels on the return package.