As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:

1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.

Austria € 4.95 3 – 5 working days DPD or GLS

Belgium € 4.95 2 – 3 working days DPD or GLS

Czech Republic € 4.95 4 – 5 working days DPD or GLS

Denmark € 4.95 3 – 4 working days DPD or GLS

France € 4.95 4 – 5 working days DPD or GLS

Germany € 4.95 3 – 5 working days GLS

Ireland € 9.95 4 – 5 working days DPD or GLS

Luxembourg € 4.95 2 – 3 working days DPD or GLS

Monaco € 4.95 3 – 5 working days DPD or GLS

The Netherlands € 4.95 2 – 3 working days DPD or GLS

Slovakia € 5.95 4 – 5 working days DPD or GLS

United Kingdom € 4.95 4 – 5 working days GLS

NOTE:

• Except for the UK mainland, we are unable to deliver to islands.• Deliveries to the mainland of UK, France, Denmark and all other mentioned countries in our FAQ's are accepted.• We do not deliver to P.O. Boxes.

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following three options:

• After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.

• If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier's website.

• If you are not a registered customer you can track your order by clicking on the track and trace link on the bottom of the homepage. Fill in your order number (eight numbers and three capital letters, e.g. 01234567CGB) and billing last name. On the right side you find the tracking link which takes you to the courier’s website.

After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.

Your invoice will be sent to you via a separate email. Please note it is currently not possible to enter an alternative delivery address to the billing address.

If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention, please contact our Customer Service.

All Crocs™ product orders are dispatched from The Netherlands.

If you feel an item purchased at Crocs.co.uk was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

You will receive a full refund of the purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account. Refunds not related to returns also take on average 10 working days to process.

Please note that we now only accept returns within 30 days.

We will accept returns and provide full refund under the following conditions:

1. Purchase was made at www.crocs.eu

2. Items are in a like-new condition.

3. Items are returned to us within 30 days after the delivery date.

Return Instructions

Once you complete the return request, you will receive an email with return instructions. You should receive this email within the hour. Please follow the instructions there. If you did not receive the email, please first check your spam/junk folder, and otherwise contact our customer service.

Step 1: Fill in 'Order Number' and 'Email address' (as per your order confirmation)

Order Number *(ex: 00001234CEU)

Have a Crocs account? Login to see your orders

Need help? Detailed return instructions

Step 2: Please click the link in the return instructions email to access the label, print the label out, and then stick it visibly and securely to the outside of the return packaging. Then take the package to a local post office and send it to the address on the return label.

Note:

Before you return your order because you received the “wrong size”, please note that Crocs themselves and the invoice will always display the US sizes. Please check the size chart for more information before returning your shoes.

Return shipping is non-refundable.

Please allow 2 weeks processing time, after which the refund for the returned items will be sent back to the card/account used to place the order.

Crocs retail stores do not accept any returns of purchases made online.

You can return items from two (or more) different orders in the same return package (and therefore pay only once for return shipping). To ensure that we can process all the returned items correctly, please place a separate return request for EACH order, and stick ALL different return labels on the return package.

Products created for collaborations or special events may be returned however no later than 14 days:

I. An order may be cancelled no later than 14 days of receipt of the product.

II. Product to be returned no later than 14 days of cancelling order.

If for any reason you are not satisfied with your purchase you can always return unused/ unworn items within 30 days. We are unfortunately unable to meet the transport costs of item(s) returning to our warehouse in The Netherlands. Should the item(s) not be deemed faulty (or quality related issue), these costs will be determined by your local postal service.

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (check the return instructions) and to place a new order.

Within 30 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund

1. Please click on the link ‘Returns’ (under the heading Customer Service) at the bottom of the website you ordered from.

2. Fill in your order number (eight numbers and three capital letters, e.g. 00012345CGB) and the last name on the order, as per your order confirmation.

3. Click on the button ‘Return Item(s)’.

4. Select the item(s) you wish to return and the reasons for each item.

5. Confirm your return request by clicking the button ‘Continue return’.

6. You will receive an email with return instructions which will include a link to the return label. You should receive this email within the hour. Please follow the instructions there.

7. You will receive a full refund of the purchase price for the returned items within 10 working days after we have received the original item(s). The refund will be issued to the card/account used to place the order.

Please note: If you have received a defective item, please contact our Customer Service by sending an email to websales@crocs.com. In this email, please include your order number (ending in CEU) and a short description of the defect. Please don’t return the faulty item(s) before you receive further instructions.