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Return policy / instructions


If for any reason you are not satisfied with your purchase you can you can always return unused/unworn items within 90 days. We are unfortunately unable to meet the transport costs of item(s) returning to our warehouse in The Netherlands. Should the item(s) not be deemed faulty (or quality related issue), these costs will be determined by your local postal service.

Exchanges

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order.

Return request
Within 90 days after the delivery a return can be requested. The easiest way to do so is by using the RMA process below. This helps Crocs™ to properly process your return and refund:

If you are a registered customer:
  1. Please log into your account.
  2. Choose the order you would like to return.
  3. Go to ‘start a new return for my order’ on the right side of the page.
  4. Select the item(s) you wish to return.
  5. Confirm your return request.
  6. You will be sent a link for the Return Label which contains further instructions by email.
  7. Please send the item(s) back using the return label which is sent to you.
  8. You will receive a full refund of purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account.

If you ordered as a guest:
  1. Please click on the return request link at the bottom of the website you ordered from
  2. Fill in your order number (eight numbers and three capital letters, e.g. 00012345CEU) and billing last name, as per your order confirmation.
  3. Go to ‘start a new return for my order’ on the right side of the page.
  4. Select the item(s) you wish to return.
  5. Confirm your return request.
  6. You will be sent a link for the Return Label which contains further instructions by email.
  7. Please send the item(s) back using the return label which is sent to you.
  8. You will receive a full refund of purchase price and shipping cost paid for the order, on average, within 10 working days after we have received the original item(s). The refund will be issued to the original card/account.

Please note: If you have received a defective item, please contact our Customer Service with a short description of the defect. Please don’t return the faulty item(s) before you receive further instructions.

Product warranty

We kindly ask you to check the contents of your delivery on arrival. If you have received a defective item, please contact our Customer Service with a short description of the defect.

The warranty on Crocs™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. If a defect occurs within this time, please contact our Customer Service. We will evaluate your request and determine whether the product will be replaced, returned or the purchase price credited (including shipping costs).

Please note: Do not return the faulty item(s) before you receive further instructions. For more information please see our General Terms and Conditions of Sale.

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