Delivery & Returns
If, after you have accepted delivery, you are not happy with what you ordered (e.g. you are not happy with the color or size), and wish to return the product, you may do so. You have a right to cancel your order within 30 days of receiving the product and all items should be returned in a saleable condition. Where goods are not being returned due to their being faulty (or quality related issue), you will be required to meet the cost of direct transport, return of the product to Crocs.
To facilitate your return of the products we ask that you use the
(a) Return Materials Authorization (”RMA”). The RMA comprises a RMA label and a RMA number. The RMA helps Crocs to properly process your return (by referring to your RMA number). To obtain your RMA;
(b)If you are a registered customer, please log into your account. A RMA number can be requested next to the order details within 30 days after the delivery;
(c)If you're not a registered customer, then please go to the Customer Service page at the bottom of the website you ordered from and fill in your order number and the billing last name, as per your order confirmation. Your order details will then show, after which you can select the products you want to return.
(d) You will be sent a link for the Return Label which contains the RMA (Return Merchandise Authorization) number by e-mail. Please send the items back using the return label which is sent to you.
(e) After your returned items have been received by us we will refund you in full the purchase costs and the original shipping costs. The refund will be within 30 days of your cancellation of the purchase.
Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged or otherwise show material or manufacturing defects, please contact us per telephone or email to inform us of the details. In these circumstances, we will of course refund your purchase costs, original delivery costs and any costs you may incur in returning the purchase to Crocs, or if you prefer we will provide replacement products. Please refer to our FAQs page for any questions that you might have. If you wish to contact our Customer Service, you may do so at firstname.lastname@example.org.