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Return Policy

  • Delivery & Returns

    Defective Products

    Products should be checked upon delivery. If it appears that the products, at the time of delivery, are damaged or otherwise show material or manufacturing defects, return the products to us. Please follow the below procedure for returning any defective items:

    (a) First, you need to have a Return Materials Authorization (”RMA”). The RMA comprises a RMA label and a RMA number. The RMA allows you to return the defective product free of shipping charges (covered by the RMA Label) and helps us to properly process your return (by referring to your RMA number);
    (b) If you are a registered customer, then please log into your account. A RMA number can be requested next to the order details within 30 days after the delivery.;
    (c) If you are a not a registered customer, then please go to the Customer Service page and fill in your order number and name. Your order details will then show after which you can select the products you want to return;
    (d) Within a few days you will receive an RMA (Return Merchandise Authorization) number. Please send the items back using the return label which we will be sending to you when confirming your RMA number;
    (e) For returns accomplished without an RMA number, administration costs for the amount of € 4.95 will be deducted from the total amount that is to be refunded. From 1 September 2010 packages without an RMA number will not be processed anymore;
    (f) You will get a refund within 10 business days after we have received the original items. The refund will be issued to the original card/account.
    (g) Please be aware that your package should meet the following requirements:

    • Max. weight is 2 kg

    • Max. length is 60 cm

    • Max. length + width + height is 90 cm

    When you have more than 2 kg (4.4 lbs) to return, please, use the second label and send two separate packages;

    NOTE: Customers from Estonia, Lithuania, Monaco, Northern Ireland, Spain, Portugal and San Marino CANNOT use the RMA label. We are currently working on a solution for these countries. If you are from one of the above mentioned countries, return your package to Crocs Warehouse, Internet sales, Shannonweg 68, 3197 LH Rotterdam, The Netherlands. To obtain a refund for your shipping costs, please send us a receipt for the shipping costs by e-mail to:

    IF you do not have an e-mail facility, please send a hard copy of your receipt to Crocs Europe B.V. f.a.o. Websales, P.O. Box 84420, 2508 AK, The Hague, The Netherlands stating your RMA number. DO NOT send (a copy of) your shipping receipt together with the returned products. If you do, we will not be able to refund your shipping costs.

    Upon receipt of the goods we will assess the nature of the defect and if the defect falls under our warranty terms we will either send you new product or a full refund depending on which option you have chosen for. It is possible that an item ordered by you might not be in stock at the time of processing your return. In that case we will send you new product once we have the product in stock.

    Non-Defective Products


    If, after you have accepted delivery, you are not happy with what you ordered for any reason other than a defect under our warranty terms (e.g. you are not happy with the color or size), and wish to return the products, you may do so within 30 calendar days after delivery, as long as

    (a) the products are unwashed and not used in any way;
    (b) the products are in their original undamaged packaging (a carefully opened package will not be considered damaged);
    (c) the product is complete: e.g. both items of a pair must be returned;

    You may not return:

    (a) products that are tampered with;
    (b) products which are personalized in any way;
    (c) product bought in shops other than Crocs' webshop.

    The procedure for returning non defective products is the same as described above for returning defective products, with the exception that we will refund only the purchase price of any returned, non-defective products. We will not refund the shipping costs you originally paid. You will also have to pay for the shipping costs to us of any such returned non-defective products.

    All product returns should be sent to Crocs Europe BV, F.a.o. Internetsales, Shannonweg 68, 3197 LH, Rotterdam, The Netherlands.

    Please refer to our FAQs page for any questions that you might have. If you wish to contact our Customer Service, you may do so at websales@crocs.eu.

  • Returns & Warranties

    Return Policy
    Return Instructions
    Shipping Damage
    Product Warranty