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Return Instructions

  • If you are a registered customer, then please log into your account. A RMA number can be requested next to the order details within 30 days after the delivery.;

    If you are a not a registered customer, then please go to the Customer Service page and fill in your order number and name. Your order details will then show after which you can select the products you want to return;

    (a) Within a few days you will receive an RMA (Return Merchandise Authorization) number. Please send the items back using the return label which we will be sending to you when confirming your RMA number;

    (b) For returns accomplished without an RMA number, administration costs for the amount of € 4.95 will be deducted from the total amount that is to be refunded. From 1 September 2010 packages without an RMA number will not be processed anymore;

    (c) You will get a refund within 10 business days after we have received the original items. The refund will be issued to the original card/account.

    (d) Please be aware that your package should meet the following requirements:

    • Max. weight is 2 kg (4.4 lbs)

    • Max. length is 60 cm

    • Max. length + width + height is 90 cm

    When you have more than 2 kg (4.4 lbs) to return, please, use the second label and send two separate packages;

    NOTE: Customers from Estonia, Lithuania, Monaco, Northern Ireland, Spain, Portugal and San Marino CANNOT use the RMA label. We are currently working on a solution for these countries. If you are from one of the above mentioned countries, return your package to Crocs Warehouse, Internet sales, Shannonweg 68, 3197 LH, Rotterdam, The Netherlands. To obtain a refund for your shipping costs, please send us a receipt for the shipping costs by e-mail to:

    IF you do not have an e-mail facility, please send a hard copy of your receipt to Crocs Europe B.V. f.a.o. Websales, P.O. Box 84420, 2508 AK, The Hague, The Netherlands stating your RMA number. DO NOT send (a copy of) your shipping receipt together with the returned products. If you do, we will not be able to refund your shipping costs.

    Upon receipt of the goods we will assess the nature of the defect and if the defect falls under our warranty terms we will either send you new product or a full refund depending on which option you have chosen for. It is possible that an item ordered by you might not be in stock at the time of processing your return. In that case we will send you new product once we have the product in stock.

  • Returns & Warranties

    Return Policy
    Return Instructions
    Shipping Damage
    Product Warranty