Return Instructions

• • If you are a registered customer, then please log into your account. An RMA (Return Material Authorization) number can be requested next to the order details within 30 days after the delivery date.

  • If you are a guest shopper, please send an e-mail to our Customer Service at returns_web@crocs.eu within 30 days after the delivery date. Submit your order number, details of the items you want to return and your e-mail address.

  You will then be given an RMA (Return Merchandise Authorization) number.

  Please send the items back using the return label which we will be sending to you when confirming your RMA number.

  For returns accomplished without an RMA number, administration costs for the amount of € 4.95 will be deducted from the total amount that is to be refunded.

  You will get a refund after we have received the original items.

  The refund will be issued to the original card/account.

  NOTE 1: Your package is not allowed to be heavier than 2 kg (4.4 Lbs). When you have more than 2 kg to return, please, use the second label and send two separate packages.

  NOTE 2: Customers from Estonia, Lithuania, Monaco, Northern Ireland, Poland and San Marino can NOT use the return label. We are currently working on a solution for these countries. If you are from one of the above mentioned countries, you can send your return package to the following address: Crocs Warehouse, Internet sales, Shannonweg 68, 3197 LH Rotterdam, The Netherlands. If you belong to any of the above mentioned countries, please let us know as soon as a new order has been placed. We will then refund your shipping costs.

• Returns & Warranties

  Return Policy

  Return Instructions

  Shipping Damage

  Product Warranty