Fast, easy returns

We’ll gladly take your crocs item back in its original, unworn condition within 45 days with proof of purchase. For more details, please read our return policy.

You can return crocs.com purchases either online or at any crocs-owned retail stores and kiosks within 45 days of receipt. Please remember to take your order confirmation with you to the store.

Please Note: At this time we are unable to credit Paypal orders when items are returned to a crocs-owned store. If you made a purchase online using Paypal and are returning your item to a crocs-owned store, you will receive a crocs gift card in the amount of the return refund.

Find a crocs store

Online return instructions

  1. Guests: Enter your order number and billing last name below. Registered Users: login to view your order receipt.
  2. Click "Start a New Return for this Order" in the yellow box in the right column.

Start a Return