Frequently Asked Questions

• Purchases and returns

  From which country will my order be dispatched from?

  All Crocs™ orders are dispatched from The Netherlands.

  Can I cancel or change my order?

  Orders cannot be changed or modified once it has been placed.

  • If the order has been placed, we are unable to change it.
  • If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy on the website.
  • If you want to order more items, then please place a new order in our webshop

  In case you receive multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention you should immediately send an email to websales_UK@crocs.eu

  How will I receive the invoice of my order?

  Please note your invoice will be sent to you via email.

  What is the return policy on Crocs™ products bought at the webshop?

  The return policy is detailed in here

  What if I want to exchange my item?

  • Crocs is not responsible for customer’s size nor colour selection, however you may always return items within 30 days in accordance with our return policy. You are required to meet the costs of direct return postage to Crocs, unless the product is faulty, -On receiving your returned item we will refund you in full the purchase price and the original delivery costs.
  • Defective items under warranty maybe exchanged.
  • Please see our Terms of Use

  How to return a product for refund?

  To facilitate the return of the items(s) to Crocs please use the RMA (Return Materials Authorization) process below:

  • If you are a registered customer, then please log into your account. An RMA number can be requested next to the order details, within 30 days after the delivery date.
  • If you're not a registered customer, then please go to the Customer Service page and fill in your order number and name. Your order details will then show after which you can select the products you want to return.

  You will be sent a link for the Return Label which contains the RMA (Return Merchandise Authorization) number by e-mail. Please send the items back using the return label which is sent to you.

  You will get a refund within 10 business days after we have received the original items. The refund will be issued to the original card/account.

  Is it safe to order online with my credit card?

  Yes, we are confident about the transaction security we offer. Every payment is automatically processed in a secure and protected environment for the financial information.

  What are the payment options per country?

  We currently accept different kinds of payment options per country:

  Country	Payment Options
  All countries	Visa Credit Card
  	Visa Electron
  	Visa debit
  	MasterCard Credit Card
  	American Express Credit Card
  	Diners Credit Card
  	PayPal
  France	Carte Bancaire Carte Bleue
  	Carte Bleue
  Germany	Giropay
  Netherlands	iDeal
  United Kingdom	Solo Maestro
  	Maestro

   

  Can the VAT be refunded?

  Due to the administrative workload of processing VAT refund requests Crocs Europe B.V. and its European subsidiaries have decided not to introduce the VAT refund possibility.

  Will Crocs replace broken rivet (black pin with logo)?

  In addition to you right of return and rights under warranty, if you are a websales customer and if your rivet breaks within a warranty period, then, please contacting us at:

  • websales_DE@crocs.eu (in German)

  • websales_UK@crocs.eu (in English)

  • websales_ES@crocs.eu (in Spanish)

  • websales_FR@crocs.eu (in French)

  • websales_IT@crocs.eu (in Italian)

  • websales_NL@crocs.eu (in Dutch)

  Should we stock the replacement parts you require we will happily send them to you.

  If you are not a websales customer please contact your authorized Crocs dealer with any complaints you might have. If your dealer does not have the requested spare parts on stock, he/she can order them from Crocs.

  What is the warranty on Crocs™ footwear?

  The warranty on Crocs™ footwear applies to defects in materials and workmanship for 30 days from the date of product receipt.

  Please check the contents of your delivery on arrival.

  When you have a defective item please send clear pictures to our Customer Service. We will use the photographs to evaluatethe product which we will discuss subsequently with you and will likely be replaced, returned or the purchase price credited (including shipping costs) in a timely manner. See our Terms of Use

  How long does it take to receive an order?

  We aim to have successful delivery to you in approximately 10 working days.

  What are the shipping costs if I place an order (footwear, Jibbitz™ and/or apparel) online?

  • For The Netherlands, Belgium and Germany the shipping costs are € 4.95 per order. For the UK the shipping costs are £ 4,95
  • For Austria the shipping costs are € 5,95 per order.
  • For France the shipping costs are € 6,95 per order.
  • For Greece, Ireland, Lithuania, Latvia, San Marino, Hungary, Italy and Spain the shipping costs are € 9,95 per order.
  • For Luxembourg, Monaco, Estonia, Portugal, Poland, Slovakia, Slovenia, Czech Republic and Denmark the shipping costs are € 14,95 per order.
  • Crocs EU does not ship web orders outside the countries indicated below.

  Crocs will deliver free of transport/postage costs on all orders above £/€69

  Which countries does Crocs Europe deliver orders to?

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • San Marino
  • Slovakia
  • Slovenia
  • Spain
  • United Kingdom and Northern Ireland

  NOTE:

  • We only ship to the mainland of the UK, France and Spain
  • No orders will be sent to a P.O. Box

  What if my country is not listed in the drop down menu?

  If you are unable to find your country in the drop down menu, this means that we unfortunately do not deliver to this particular country. You may however take advantage of your store locator online to find your nearest retailer.

  What is the voucher code? How can I use it?

  The voucher code is for special promotions.

  Our newsletter regularly contains special discount codes for our loyal customers.When you enter a valid voucher code on the check-out page, it automatically recalculates and gives you the discount connected to the code.

  Please note: Should you be having trouble entering your coupon code please contact >websales_UK@crocs.eu immediately. Coupon codes cannot be applied to orders that have already been placed!

  Would you like to be kept up to date on our special promotions? Sign up for the newsletter here.

  About Crocs™ Shoes

  Where are the shoes manufactured?

  China, Italy, Mexico and USA.

  Why are Crocs™ shoes beneficial for my feet?

  Beyond being comfortable, the shoes have some features which make them especially good for feet.

  The shoes are designed with built-in arch support, circulation nubs and an orthotic heel cup to support and protect the heel. In addition, Crocs™ shoes are ventilated for cooling. They are also slip resistant and prevent marking.

  How do I care for my Crocs™ shoes?

  • Fit: to adjust your Crocs^TM shoes, grasp the heel strap with both hands on either side of the “”crocs”" wording and gently stretch outwards from the middle until it retains the desired fit. For a customized fit that can be adjusted for any activity, use the crocs turbo strap.
  • Clean: keep your Crocs^TM shoes clean by rinsing them with cold water and soap, or to bring them back to their original luster, try crocsbutter.
  • Heat: do not expose your Crocs^TM shoes to extreme heat or intense sunlight for an extended period of time. Due to the unique nature of the Croslite^TM PCCR material, high temperatures can cause them to warp.
  • Grip: Crocs^TM shoes are known for their great grip but like any performance tires, when the tread becomes worn, their grip becomes compromised. That’s when you know it’s time to treat yourself to a new pair.

  What is Croslite™?

  All Crocs™ shoes are uniquely designed and manufactured using the company’s proprietary closed-cell resin, Croslite™, a technology that gives each pair of shoes the soft, comfortable, lightweight, non-marking and odor-resistant qualities that Crocs wearers know and love.

  Is there a dealer in the area where I can try on a pair?

  Crocs Footwear has been expanding at an explosive rate. Please use the shop locator to see if there is a shop near you.

  Can I place my order over the telephone?

  Unfortunately due to the sensitive information that is required we are unable to take orders over the telephone.

  What happens when the tread wears down on my Crocs?

  Just as the tread on a performance tire wears over time and loses its ability to grip the road, the tread on your Crocs shoes will wear as well.

  When it does, the slip-resistant nature of your Crocs will be compromised. So when the treads are worn, treat your feet to a new pair!

  Do you have Crocs for kids?

  Of course, the letter C stands for Children’s, J stands for Juniors’, M stands for Men’s and W stands for Women’s. Please visit our web shop.

  Why name a shoe Crocs?

  We came up with the name Crocs because crocodiles are tough and strong animals with no natural predators.

  Crocodiles are equally good on land and in water. They live for a very long time. A great description for our Crocs shoes!

  I can not find the model I want on the website?

  If the item is no longer in our online store, that means we are sold out or we don't carry it right now. Please contact our Customer Service for more information.

  How do the sizes work?

  Please be sure select your Country appropriate size when placing your order. For example when ordering from www.crocs.co.uk you must always select your UK size..

• Privacy and Security

  Privacy & Security Policy

  Terms of Use