After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.
As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible.
To view the online tracking, please see the following three options:
- After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.
- If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier’s website.
- If you are not a registered customer you can track your order by clicking on the track and trace link on the bottom of the homepage. Fill in your order number (eight numbers and three capital letters, e.g. 00012345CEU) and billing last name. On the right side you find the tracking link which takes you to the courier’s website.
Your invoice will be sent to you via a separate email. Please note it is currently not possible to enter an alternative delivery address to the billing address.
We are confident about the transaction security we offer. Every payment is automatically processed in a secure and protected environment for financial information.
If you have received multiple order confirmations with different order numbers, this means you have placed 2 or more orders. If this wasn't your intention, please contact our Customer Service.